On 9th March 2023, we reached Singapore. We found that our bag was missing and was replaced by some other bag. On enquiry and after so much fuss, we were informed that the crew member mistook that with her luggage and were not reachable. None from Air India people approached us to help us with this issue. They were unreachable. My mothers medicine were there in that luggage which we couldn't use. We had our sightseeing and every schedule planned for that day which were all wasted as my mother being senior citizen cant take the medicine without which I couldn't afford to take her anywhere. We waited there mentally, emotionally and physically exhausted. Stressed and tired and scared if anything happens to my mother without medicine, prescriptions, medicines everything was in that luggage. Such carelessness especially from Crew people was unexpected. Our Singapore trip ruined before even starting. I wanted to claim more being an International trip as going again there for both o[censored]s and places which we missed due to loosing time and the level of mental harassment we went through is nothing compared. Was this information helpful? | 
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