Air India — luggage / trolley bag missing in icu due to no tag attached

avicool04

Address:	Kolkata, West Bengal, 700052
Website:	www.airindia.in

Dear concerned,

I would like to let you know that my trolly bag is lost in ccu (Kolkata) airport yesterday while i was boarding the flight for yangon.

I collected my boarding pass at around 9 am morning on 14th july 2017 from boarding pass counter. After informing about the check in baggage i kept the bag in conveyor belt. The belt started working and baggage went in without any tag.

Also, i didn't asked about tag nor she gave by herself.

Yangon lost & found section denied to lodge any complain file as they have checked and found no lagguage is linked with my boarding pass.

The bag can be traced by cctv cameras near boarding pass counters which i hope are operatives.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Air India customer support has been notified about the posted complaint.

Nov 16, 2017

Updated by avicool04 Seems Air India doesn't even bother to reply something. Or might be a case that they are habituated of such continuous and 100% genuine complaints. and that is the reason of customer satisfaction rating reflected in this website is just 1%. Proud Moment of Air India.