Air India — malefide and unethical conduct of air india staff, mr. t. sreeharibabu

Address:

No.10, Bangalore International Airport,, 562110

At the check-in counter, bangalore airport, while obtaining boarding pass for ai 802 to, which was already rescheduled from 11pm (21/09/2019) to 12:30am (00:30 hrs on 22/09/2019), i was permitted to take 2 hand baggages, despite bringing it to the notice of staff issuing the boarding pass, when asked.
However, at the boarding gate number 1, i was forcefully stopped by the deputed airindia staff saying that i’m carrying excess handbags and won’t be permitted to board. Despite having swiped my boarding pass, i was asked to stand aside.

Mr. T. Sreeharibabu, who claimed to be the on duty manager tried to snatch away boarding pass from my pocket and demanded rs. 5050 for the excess baggage on the very sight of it without even weighing in actual. He was very rude, arrogant and discourteous. He told me to give him the demanded amount to let me board the aircraft. He panicked and built pressure on me by saying that i will be deplaned if the demanded money is not paid to him instantly.

When i insisted upon proper receipt and weight of the excessive baggage, he got infuriated and started taunting me by saying that he will “teach me a lesson” by doing everything legally then. After this, he along with 2 more staff members, took away my hand luggages to the nearby weighing machine where they forced me to weigh my laptop bag as well along with the hand baggage. Sreeharibabu, made a bill of rs. 8400 for the excessive baggage, and threatened me that he will ask the flight captain to take off without me if i don’t pay at that moment. I was left with no other option and was forced to pay the demanded amount of rs. 8400.

I was harassed, cheated and extorted ransom at boarding gate by t. Sreeharibabu by building unnecessary pressure/stressful situation. It was a very horrible experience due to unprofessional and unethical conduct from a government airlines staff.

I hopefully expect the air india to take script punitive actions against such corrupt and incorrigible staff.