Air India — Mental and physical torture by National carrier.

Address:

Gurgaon, Haryana

Dear Sir, This is to bring to you notice the ordeal and trauma which more than 200 people went through yesterday August 19th at Dubai Air port while on board Air India flight AI 996 at 0005 hours. I boarded the flight along with my wife and my 6 years old daughter for Delhi. Flight didn't took off and after 40 minutes of skejuled departure we were informed that there is some technical fault and it will take some more time for flight to take off... Air conditioning was not working at it took another hour for Captain to call for ground AC after begging and pleading by passengers while the crew was enjoying eating/ drinking. Everyone requested to be deplaned but crew insisted that as protocol no one can leave and we're served dinner along with water at around 2am on grounded aircraft, just to add there were kids/ infants elderly people on board at the helm of Air India staff which was inhuman. At 4 am we were deplaned and informed that plane will not take off and were moved to the departure gate being held like prisoners at the Nazi camp for another 2 hours before being booked on Emirates flight at 9.45 am. After 3 kilometres of walking with lady and kid to Emirates terminal we were told that Air India staff has not made the reservation--tried calling AI staff but they had switched off their phones and went back home. Finally we got the boarding passes of Emirates flight after lot of arguing and persuasion, sitting at airport deprived of sleep for more than 24 hours because we chose our national carrier. Finally landed Delhi at 3pm with medical conditional because of ordeal and the mental/ physical torture...missed office and work which costed money and reputation ( AI doesn't have this so not sure if they will understand ) I will send the pictures as well which took of kids crying at the airport, people vomiting because of inhuman situation and elderlies in bad shape at terminal because of suffocation inside flight and at terminal. Pathetic...still this Air line survives on taxes we pay from our hard earned money. Please treat this as notice and I will be approaching the court of law, formal paper will follow soon.