Air India — Mental harassment and inappropriate behaviour by the ground staff of AIR INDIA airlines at Abu dhabi airport- By Mr jacob

Dear sir,

With a grief heart i would like to bring your notice that i had a bad, saddened & harrasing experience in abu dhabi airport on the 25th, Morning AIR INDIA flight to mumbai,[protected]

The air india ground staff Mr Jacob at abu dhabi airport was really arrogant, rude and inappropriative in his behavior, he had an ego issue which made me feel humiliated in front of the other people although i had already owed upto my mistske of carrying excess baggage which i had to throw away bcz i cdnt pay so much excess baggage fee, after all the tantrums at the checkin counter by Mr. Jacob he further humiliated me at the boarding gate by asking me inappropriate questions as if he was telling me if i was mentally unstable, this put me in an awkward and shamefull situation among all the staff and the people boarding the flight, he abused me mentally for carrying excess baggage and purchasing from duty free shops in abu dhabi just bcz i didn, t pay the excess baggage fee and threw away my stuff just to avoid the surplus baggage charges, Just bcz he had allowed me to carry an excess of 4kgs in hand baggage, he also threatened me to cancel my flight at the airport boarding gate at the last moment and one of the staff even told me to leave the duty free shopping bags at the gate otherwise he wont allow me to get onboard, once inside the flight MR Jacob was seen taunting me and abusing me as if i was boarding the flight for free and it was a favor ticket given by him, although i had apologised him for that baggage thing he had to show his authoritarian power on me and trying to press me infront of all the people on the flight which harassed me mentally, and i had to put my head down in shame infront of everyone. I Didnt even argue with him i was indifenetly polite and kind in my requests. i believe it was not only me but also a couple of more guys he treated the same way with a harsh and daunting tone. so these kind o[censored]nprofessional and in appropriate behaviour is totally unexpected from a nationalised (previously) flight crew with their own country men.i kindly request you to look into the matter and do the needfull.

Sorry to report against our own country men and our own country airlines but had to do so, bcz this kind of behaviour by the ground staff could deteriorate our airlines infront of other nationalities.

thank you