We took a trip with Air India from New Delhi to Male on flight AI 267 with PNR - JKSBL on 1st December, 2021. We had 2 check-in bags and and one of the bag with all our clothing including undergarments, medicines, footwear, skincare and other essentials etc. never reached Male. Me and my husband were first time traveling internationally.
Upon querying with the airport staff at Male we raised a Property Irregularity report with File reference number MLEAI1030. Please find attached our boarding passes along with Property Irregularity report copy. They also told us to purchase a few things from the airport and air India would compensate for it. They reached out to the Air India team and mentioned that the bag will reach to us by the next flight. But that never happened.
Upon further querying multiple times with the Air India at Male and back in India we never got any satisfactory answers as to what exactly is the situation with the bag. As we didn't had any luggage with us, we had to spend a lot of money to buy some basic needs(clothing). In fact we did not even find clothes as there was only one souvenir shop. We had no underwear, medicines, clothes etc for 4 days. We could only buy a tshirts and a few basic things but no women dress were available at the souvenir shop.
After losing all hope and support from Air India. We were extremely traumatized and mentally stressed. We then contacted our family in India and after asking a few relatives and acquaintances, they found someone who worked at Delhi airport. That person checked at the airport and located our bag. We received our luggage 4 days later on 4th December, 2021 and we were supposed to fly back to India on 5th December 2021. We had to survive our complete honeymoon without our luggage. We were told earlier that the luggage was kept because of security reasons but that was complete lie because we eventually got our bag after 4 days.
We have also filled formal complaints with Air India but there is no status update or any effective communication from them.
I am attaching the relevant documents and emails to Air India.
Please help us as this is our last hope. We have lost so much money and had a terrible honeymoon because of Air India. We had saved for this trip and wanted this to be an amazing experience but due to the lack of professionalism and customer service at Air India all that is not runied.
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