Air India — Misbehave of staffs of air india at airport patna

I with my family was moving from patna to amritsar by flight no. 725 on 9th may 2021 according to guidelines issued by govt of Punjab. I and my family got antigen test with negative report. I was also ready for RAT at amritsar airport which was mentioned in guidelines of punjab govt and affidavit taken by this airlines
but staffs of air india stopped us from boarding to flight. A legal action must be taken against staff of air india who were deputed at patna airport on 9th may 2021 for operating flight no. 725 for amritsar and also at earliest refund my ticket amount Rs. 13063 and fare between praygraj to patna of car 12000...