Air India — Misbehaviour by cabin crew

Address:	282001
Website:	www.airindia.in

I travelled on 30 Nov 2015, in AI 156 from Delhi to goa. The. Behaviour of cabin crew Mr Pankaj was very rude and he failed to perform the duties he is hired for. I had given preference of three seats together, as I was travelling with wife, and two children including one infant. Still was given seats 22f, 23 d and 29 a. Cabin crew did not help at all in accommodating us. After I requested other passengers and managed all three seats in 22 d, e, f. Mr pankaj came and asked us to shift to 23 a, b, c as the seat 22 d e, f did not have extra oxygen mask for the infant. In today's era its surprising to find d that this allotment could not be done at counter itself. Through out this Mr pankaj offered least help in shifting me and my family. After the lunch was served, Mr pankaj came to collect the used trays. Wherein he was asking passengers to pick up their used plates and hand over to him. When I asked him to pick up the used tray from my seat, which was aisle seat, Mr pankaj refused. He was rude enough to tell me that he Weill not touch used and dirty trays. I called up senior cabin crew and explained the whole episode. The lady in charge of cabin crew was very polite and apologised for her junior's behaviour. This behaviour of cabin crew is highly unprofessional. The senior cabin crew did expressed her inability in correcting and teaching the young cabin crew. Mr pankaj on being asked his full name, rudely replied to me that i can do whatever and first name is enough for that. Mr pankaj failed to do his duty, in providing any assistance to passenger, when i asked for seats. Mr pankaj refused to pick up used tray after lunch. Mr pankaj misbehaved with passenger and raised his voice, and refused to give his full name. On being asked for complaint book, he provided feedback assessment performance.