Air India — Misbehaviour by staff

Address:	Jaunpur, Uttar Pradesh, 421503
Website:	Civil aviation ministry

This complaint is regarding the misbehaviour by staff at terminal3 gate no 2 at Indira gandhi international airport delhi on 19/3/2017 at 18:50hrs.The staff hid his I-card on asking for his name.the accompanying policeman also joined and gave his name as Mr.murarilal which was fake in my belief.He was highly arrogant and rude with the lady passengers travelling along with us.we had missed our flight by a whisker due to misguidance of the air India staff around.we being short of money and energy were discussing the frustration among ourselves but the aforesaid staff got into useless argument with us and Curtly replied that air India doesn't require passengers like us.He even abused profanities in murmur which he denied later.we were treated like we are at big guilt and we are travelling at his mercy .I request serious action against that staff at the earliest .my PNR for reference is YJ1KJ flight being AI0102 Delhi to Mumbai