| Address: | Kolkata, West Bengal |
Highly dis-satisfied with the behaviour of ground staff in check-in counter in kolkata airport. I m travelling from mumbai to silchar via kolkata. My PNR number is YEVSD.. My name is Somhita Bhattacharya.
Kolkata Airport is not having any baggage drop in counter. Even after having my boarding pass in hand I had to wait 45 mins for dropping my luggage. I am travelling with my laptop, tab & foods for my family.Because the bags are very small in size and so that the bags do not get tear off during my journey, i am carrying 3 hand baggage. There has been no issue in Mumbai airport, as we all know that a purse & laptop bag is not counted as a baggage.. However the same became a issue in Kolkata Airport. Here the staffs became so much rigid on d number of luggage, that my hand baggages had became a big issue.. They are not ready to listen to me. Not only this, they even said me that if I want to go for any competitor's airline, its not their problem.. It has been really very insulting, the misbehaviour the staffs did to me in front of all other passengers.
Is this the way, the staffs of Air India talks with its passengers?
Not only this, I was threatened at the end saying that if I travel in this way next time I will will not be allowed to travel.
There was one lady who was leading the argument & the other staffs were on her support.
I am travelling with Air India since many years, but every time I get this sort of behaviour from the ground staff in Kolkata Airport.
With this sort of insults, i would really prefer to travel with some other Airline instead of Air India.
I am doing service, and do belong to service industry. In our industry if any customer comes with any complaint or feedback, we try to solve the issue on immediate effect as it effects our brand image. Today the behaviour & threatning I got from Air India, i am compelled to think about the quality of service it holds. Is this the meaning of Alliance????
Will be looking forward for a reply
Trip ID: [protected]
Flight number: AI 9737
Seat number: 18F
[protected]@gmail.com
Was this information helpful?
Post your Comment