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Air India — Misconduct at the air india counter and tampered baggage

Address:380015
Website:www.airindia.in

I was travelling with Air India flight AI 417 from New Delhi to Ranchi on 17-October'2016. Lady at the AI Counter named Anupama Sharma was extremely rude, arrogant and callous. Her behaviour made us believe that travelling with Air India is a crime. Besides, when I reached Ranchi, I realized that the baggage was torn at multiple places. The same was reported to Mr.Somu at the Ranchi airport. However, as usual he was helpless.
Is there any solution to such serious offences???
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