Air India — Mishandling luggage and missing luggage and poor customer services

Address:

276 E highstreet

Name : Purva Patel

I have travelled from UK to India on 15th December 2022, my luggage wasn't given to me time of arrival saying that is left in UK and will be given later in 24 hours, I had to wait for 3-4 days if i remember that correctly to get it, and when i receive it my bad was teared from side and i have asked for it they said it’s by the time of moving that might have happened and when we checked it we find out missing stuff and lots broken stuff in bag, I write an email to them they share one reference number and ask for my boarding pass details. which is shared to them on same time till now it’s been more than 2 months now I haven't heard anything from them? also by the time of arrival a lady staff who took my details for my bad and missing stuff she tried to take pictures of my passport in her personal phone somehow i called senior and made her stop doing it as this isn't the way to capture my documents in her personal phone and she said they are recording for all other people like this which i wasn't happy with as well. This is happening at India AMD airport i have seen that by my self-capturing them in their personal phone. I am still waiting to hear from them for my luggage issues.