Air India — Mishandling missing baggage and Irresponsible and negligent behaviour

Address:

Kolkata, West Bengal

I travelled on 04th June 2015 from Srinagar to Kolkata via AI659 and AI764. Upon arrival my check-in baggage was missing. AI staff told must be due to less transfer time at Delhi, no issue would come next day ASAP and they will do a home delivery. I filed a complaint (Complaint no# 23619). They gave only one landline no#[protected] for follow-up and told they will update me next morning. All my daily essential items were in the bag. As usual no phone from them. Then I kept on calling (phone always busy and no other number) and then finally I got the number and they told yes they are looking into it and till that time no update. My baggage cannot be traced. It's not in Delhi and not in Srinagar and definitely not in Kolkata. I was extremely worried and kept on calling after intervals but as usual no update. I tried calling up Delhi baggage and the lady (Josna) is the only efficient person in this entire group I interacted. She took baggage description in detail as much as possible and asked me to whatsapp any picture I have, which I did. Today around 2pm, she sent me picture of a bag she found at tag-less area matching my picture and indeed that was the bag. She checked-in the baggage at today's AI764. The baggage was in perfect locked condition (enclosing picture as sent from Delhi Airport). After that Kolkata called me (only time) confirming my baggage is coming and they will positively deliver the same today night. After that from 8pm onwards I kept on calling them at[protected] for numerous times and without any response. No one picked up. No one gave any status update what happened, whether it's coming or not, received or not, getting delivered or not. No update, no response, no clue. It's more than 11pm now, I'm waiting with a lot of mental agony I'm going thorough for last 2 days. No one have any basic courtesy to update the status and inform why it's not getting delivered today. Absolute pathetic service. What I want ASAP is as follows: 1. My baggage in intact condition with lock (as sent by Delhi picture proof) ASAP 2. Compensation of this harassment for last 2 days and the mental agony I'm going through along with the immediate purchases I had to do for essential items which were in the bag. NEED A RESOLUTION ASAP ... Cannot tolerate this irresponsible behavior anymore.