Air India — Mishandling of missing check-in Baggage, Irresponsible and no update on baggage status

Address:

Kolkata, West Bengal

I travelled via AI659 from Srinagar -Delhi and AI764 from Delhi to Kolkata on 04th June 2015. When I arrived, my checked-in baggage didn't came which had all the essential basic items I would need, along with other items. I filed a missing baggage complaint (no#23619) on same 4th June night at Airport. They told they will update me on what's happening and gave only a landline no#[protected] for follow-up. As usual they didn't called me and after trying for several hours in this mental agony finally I got the line and they told they are trying, till that time no trace of my luggage. The story continued on 5th and 6th June mid-day, and no update from them, not yet traceable and they are trying and the luggage must be in Delhi transit etc. etc. The lady (Josna) handling my case at Delhi was the only efficient person in the entire process and she was sending me pictures of tag-less bags found matching my bag description etc. Today on 6th June 2pm approx., I found my bag picture and confirmed that's my bag. It's intact with all locks on (I have pictures - attached). She told she is ending it by today's AI764 to Kolkata and confirmed that she has done the check-in/ load of the baggage. Kolkata luggage then called up (only time) telling my luggage is found and coming and they will positively deliver it today night. Now Delhi people asking me whether I have received my luggage, and I'm clueless what has happened. Tensed for more than 2 days now and receiving this kind of service. If there is any issue on luggage on delivery of the same today, they should have informed me. I'm calling them (the same famous[protected] number) from 8pm and no one is bothered to pickup the phone. I'm totally tensed and worried now whether they have misplaced it again or something else. What I want is as follows:- 1. My luggage in intact locked condition (picture proves at Delhi it's locked) ASAP 2. Compensation on delayed baggage and this harassment and mental agony I had to go through for more than 2 days NEED A RESOLUTION ASAP