Air India — Misleading provisions of flying returns programme on air india website

Address:	Mumbai City, Maharashtra, 400021
Website:	flyingreturns.co.in

As per Flying Returns Programme of Air India, passengers can claim air miles for flights undertaken more than 180 days ago up to one year ago by sending a mail to airindiaretros.[protected]@iclployalty.com and attaching scanned copy of e-ticket with the mail (as mentioned in the website screenshot).

After my flying returns account[protected] was activated on 18-11-16, i sent an email seeking claim of miles for flights undertaken for the past one year ie. from 18-11-15 to 18-11-16. However, the customer care executive (after i called on toll free number) informed me that i cannot claim miles beyond 180 days. Despite me informing them of the provisions on website, i was told that my request cannot be processed.