| Address: | Robert-Koch-Straße 38, Goettingen |
BOOKING REF: N2XL76
27 may 2023
Refund
On May 27, 2023, I was taking a flight from Kathmandu, Nepal, to Frankfurt, Germany. I missed my trip from Delhi, India to Frankfurt which was due to depart at 13:35 because the flight from kathmadu got delayed more than 2 hours. Given my leg injury and the delay in Kathmandu, I asked for a wheelchair to be set up to enable me to get to the transit gate, but I never got one when I reached Delhi. Upon arriving at the transfer desk in Delhi, an Air India employee held us (and our fellow passengers) for two and a half hours just to let us know that we had missed the flight and would be provided with accommodations and a flight within the next 24 hours as compensation. (for context, our flight landed at 13:28 in Delhi, and the flight to frankfurt was schduled at 13:35. The Staff couldn't hold the plane for an hour and asked us passanger to wait for 24 hours)
When I explained that I can't wait another 24 hours, the staff angrily replied there was nothing they could do and ignored all the concerns thereafter. They eventually managed to arrange a Lufthansa flight for May 28 at 2:00 am after having several difficult conversations. At 19:30, six hours after landing in Delhi, I finally got to leave the transit desk, get through security, and eat something. They did not provide a hotel room to rest, a lounge, or even an upgrade. After 14 hours of landing, I was able to board a plane to Frankfurt. By the time I boarded the plane my leg was so swollen that I had to take 2 painkillers to get over with the flight.
Because of all this, I was affected deeply both physically and mentally. I missed my connecting travel arrangement to Goettingen ( where I live ) and had to repurchase a train ticket costing me 62 euro( picture sttached.
This was by far the worse experience. The Air India employees in Delhi remained without any consideration or care.
I want a refund of the train ticket and compenstation on losing 14 hours beacuse of negligence from Air India Was this information helpful? | 
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