We had domestic Air India flight from Lucknow to Delhi on 10th Dec @ 8:55 am and next international Air India flight from Delhi to New York/Newark on 11th Dec @ 2:25 am.
We missed international Air India flight from Delhi to New York/Newark due to bad management of your team. We entered into line around 11:45 pm for boarding check in. I asked multiple times to the team that my flight is at 2:25 am but they said, you have enough time for check in. I reached at counter at 1:15 am. The counter person checked my documents and they said your TR PCR report showing sample collection date on 9th Dec and it should 10th Dec and report date was 10th Dec it self. Actually I was given samples on 9th Dec for domestic travel from Lucknow to Delhi on 10th Dec and another sample given on 10th early Morning for international travel on 11th Dec at 2:25 am.
By mistake the the sample date was mentioned 9th Dec due to two RT PCR report. I got the corrected report in 5 mins as As per the your team request but once I got my correct report, your team said that boarding is closed. No one understand the situation from your team even my 4 year daughter continually crying. Ideally someone from your team should check documents while the person in the line instead of checking documents at the counter. I understand the rules are changing frequently now days and you should communicate updated rules on email/phone at least 2-3 days before departure.
This was very bad experience in my life.
After fighting for long time with your team but no one help. Finally after frustration, I was booked next United airlines flight and come back to New York/Newark. There are my losses of $3000 including three passengers.
This was not my fault, this happened because of your irresponsible staffs.
They should check the paperwork when person is in the line instead of at counter. No one asking me to go first in the line even my 4 year was in my lap.
I wanted to get refund ASAP.
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