Air India — Missed my flight due to negligence of staff

Address:

Surat, Gujarat, 395007

Today i was scheduled to depart from surat to delhi n had a connecting flight from there to lucknow. I was travelling with my 2 kids. The surat airport is full of lazy lumps who are least bothered in doing their jobs to the fullest. They are all in sleep mode it seems.
Firstly on reaching the airport there were no luggage trolleys. On asking they were all clue less n chose not to move from their comfort chairs.
Finally i ran inside the airport n managed to find a vacant trolley.
I somehow carried all my luggage on it and reached the check in counter which they closed before the stipulated time.
Inspite of repeated requests they chose not to do anything.
There was no personnel available at the air india counter. There was no proper personnel from the airports authority to take care of the situation or to help me.
I was badly harassed and finally i missed my flight.
The date of the incident 20th may 2017
The flight that i was scheduled to board was ai493.
Consequently i had to book another flight for an amount of 33000/- and my entire booking of 16000/- went a waste.
I demand an inquiry into the issue so that passengers are not hassled again like this n such staff should be reprimanded.
Also i would like to claim a sum of 50000/- on the accused.