Air India — Missing Baggage

Address:

New Delhi, Delhi

I am complaining on behalf of my brother in law. His name is Deepak Kumar & he travelled to Shanghai( China) from New Delhi(India) on April 26, 2015. His luggage is missing from & he is not even informed about the whereabouts of the luggage. He is facing difficulties everyday due to this & Air India officials are just taking their own sweet time to answer, which too when called by us & behaving like irresponsible & careless people. They don't even realise how one suffers & moreover its their mistake. The flight number-AI348 & baggage tag number-AI314716. Its very dissappointing to realise that Aviation Industry lacks so much when it comes about service to their customers when Aviation industry claims to be & is supposed to be the most error free, Extremely unsatisfied & hoping it gets resolved ASAP.