[Resolved]  Air India — Missing things from luggage

This is the first time I flew Air India only cause the weight allowance from London to Delhi was more compared to other flights. I flew out of London on 9th Feb with 3 pieces of luggage. I collected my luggage and left from the airport without realising that one luggage's lock was missing. As I had a train the same day to Gorakhpur I did not have much time to locate what had gone missing. After reaching home I realised that 5 perfumes which was wrapped in clothes were taken from my bag. The culprit seemed to have enough time as all the full bottles were chosen. I have lost Cartier perfume, Hermes, Channel, Burberry & narciso rodriguez, I phone 5 changer and a blue jacket. I have written to so many officials. I was asked to send all the details along with the baggage tags which I did but no response just that the matter is being looked at by senior officials. This is utter nonsense. Government owned businesses are worse when they should be the one settling standard in the country.