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Air India — Money Deducted but ticket not confirmed and booked. Auto-cancelled by Website.

Website:www.airindia.in

I am BHANU.
I purchased 3 tickets from HYD to IAD on Aug-2-2021 from Airline website, Payment went through and I got successful payment message but I didn't get confirmation on AirIndia website after redirecting me back to AirIndia site from payment site. I haven't received email too.. Please help. I am stuck, I really to book the tickets ASAP. Money deducted from my account : 1lac, 37thousand. Customer care says ticket got auto-cancelled because of some website issue. They asked me email customercare and ecommerce team.

I called and emailed Customer care many times, no response yet. PLease help.
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Air India customer support has been notified about the posted complaint.
Aug 03, 2021
Updated by BHanu6839 PRN : Y42CT
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Comments

Hello
I booked tickets two times both of the time money deducted but no ticket booked please help me i didn't received any email or any notification or ticket no. Nothing
Sandeep sharma
Reply
BHanu6839's [Complaint's author] reply, Oct 5, 2021
Hi Sandeep, Send an email to ecommerce emailID and to airIndia support emailId and keep waiting. After that call them and ask for supervisor's desk, and make a compliant and take that case number. Make sure you call them once a day with that casenumber. I know those contact numbers dont work or dont answer or long waiting time, it is frustrating. You will receive money within 10 days. I got money back in 10days. I know airIndia is not good at customer service but I had no choice to travel to USA otherthan AirIndia. I would not prefer this airlines, if I have other options.
03/10/2023
I'm Sampath form Madurai, Tamil Nadu... Actually Iam a defence person...I booked ticket from madurai to portblair I got successful payment message but I didn't get confirmation on AirIndia website after redirecting me back to AirIndia site from payment site. I haven't received email too..pls help me...I also call me to this number[protected]Abinash roy) in the time of 21:50 but very very bad response I ever heard ... I'm having lot of respects towards Air India but this man (abinash roy)... towards that refund 😢

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