Air India — money deducted but ticket not generated

Address:

New Delhi, Delhi, 110010

I was trying to book a ticket from mumbai to delhi on 05 and 06 feb 20 during which the payment was made however the ticket was not generated. Spoke to air india customer care executive and she said the pnr has been generated for the ticket booked on 05 feb but no pnr generated for the booking made on 06 feb 20.in both instances the ticket is not generated.

My details are as follows:
Name: naveen sharma
Email : [protected]@gmail.com
Number : [protected]

Details of first transaction :
Booking details : ai144 mumbai to delhi, date 07 feb 20, time 1700h
Pnr number : hfv9g
1st bank transaction details: amount rs.9501. Transaction reference number : igaiaoqqr4

Details of second transaction:
Booking details : ai144 mumbai to delhi, date 07 feb 20, time 1700h
Pnr number : not generated
2nd bank transaction reference no: amount rs.14751. Transaction reference number : igaiatpin9

I have booked another ticket as instructed by customer care executive. It is requested that full refund (Rs 24252) to be given for these two unsuccessful booking.

No one has attended my query over phone as well as email for over a month. There has been no reply on the mail i sent on [protected]@airindia.in which shows unprofessionalism of highest order. There is no concern for addressing customer issues. The money to be refunded for the failed transactions on priority