Air India — Money deducted but ticket not received

Dear team,

I was booking the ticket using my hsbc uk debit card card ([protected]) dated 26th august. Flight london to mumbai.
I did not get the ticket and my money was deducted from my account. Transaction details - airindia.in 453508 (Dated 31st july 2020) as shown in my account statement. I sent many emails to [protected]@airindia.in,
Ecommerce,
[protected]@airindia.in, but no response, also i called them but no use, i twitted to airindia twitter handle but no use.. Please help me to resolve this

Please let me know if you need any further informaiton