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Air India — Money has been debited but I did not receive a ticket or a confirmation number or a transaction number.

Have booked on your website as a guest and money has been debited but I did not receive a ticket or a confirmation number or a transaction number. You now have about Rs 4680 of my money but nothing in return. Customer Service lines are busy. PLEASE HELP!. I have my UPI reference number.
I would appreciate if my refund is initiated asap
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