Air India — No refund after ticket cancellation- repeated miscommunication

WB-ICCU[protected]
स्थान / Location : Kolkata
फीडबैक प्रकार / Feedback Type : Assistance Required
श्रेणी / Category : Delay / Cancellations
उप श्रेणी / Sub Category : Facilitation
उड़ान प्रकार / Flight Type : INT
उड़ान संख्या / Flight No. : AI163
यात्रा तिथि / Date of Travel. : 12/Dec/2021
टिकट संख्या / Ticket No. : [protected]
विषय वस्तु / Content : We had cancelled our tickets on 10th of December 2021 Tickets[protected],[protected] Case ID[protected] Understanding- there is a cancellation fee of 21, 000 INR and the balance amount will be received in our original account between 10-21 days from 10:00 AM - dated 10/12/2021. 3 months have gone- no refund has been received. Kindly process refund ASAP