Air India — no refund for cancelled business class tickets

Address:29 Teresa Vale, Warfield, RG42 3UP

Hi, i had booked 2 business class tickets e-tickets:[protected] &[protected] from mumbai to trivandrum for 11th of aug 2019 17:20 on 9th aug 2019 on air india from mumbai airport air india ticking office. This tickets were later cancelled on 10th of aug 2019 around 10 am (30 hours prior to departure) at trivandrum airport air india office.
But no responses from customer care air india or any refunds yet.
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I performed a journey from Kolkata to Imphal on 09 Nov 19 by AI-713. During check in I deposited by luggage at Kolkata. After reaching at Imphal I have not received my luggage since 09 Nov 19 to till now. I also submitted a complain at Imphal Airport but air India staff is not giving any suitable reply.

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