Air India — No response and no refund of canceled International flights since 3 months

Address:

https://www.airindia.in

Hi,

After calling up several times over the last 3 months explaining the same thing over and over again, filling multiple feedback forms - IDEL[protected], WB-IDEL[protected], WB-IDEL[protected], WB-IDEL[protected] and escalating to the refund department and raising complaints[protected], 14775100, 14811205
I still haven't received the refund for the international tickets canceled by Air India itself: Booking Reference: Z125K Ticket no:
and Ticket no:[protected] Date 23 Jan 2022 From To Delhi (DEL) Hong Kong (HKG) Flight No.AI 1314
First of all, why the need to fill out forms etc. when the flight was canceled by air India. The refund should be done automatically. Secondly, no follow-up/ reverting was done by Air India.
Just promise of getting done in 7 days with no concrete action till now.
A very sad situation.
Please help!