Air India — Non arrival of luggage causing mental harassment and disruption of travel plans

Address:	Ahmedabad, Gujarat, 403802
Website:	Air india

We, a group of 6 family members travelled from Goa to Ahmedabad via Mumbai on 23 Dec 15. when we landed in Mumbai late in night, our luggage did not travel in same aircraft.The air India officials as well as ground staff at Ahmedabad airport had no clue about it.The fact is the luggage did not get loaded in AC at mumbai for whatever reasons...After much fighting around and jostling, we were told that luggage wil be delivered by AM 24...Despite many calls made to Ahmedabad office, no one was ready to say with surety about the luggage...I also filed for a interim relief claim at AHD airport on advice of some Air India official. finally the luggage came late in night of 24 th...My entire holiday plans with my family of six actually went for a six...Today air India had paid me an interim relief of Rs 3000 by cheque...I consider it an insult...Considering the harassment and the difficulties we went through for more than 24 hours, In my opinion, Air India has actually insulted us by paying Rs 3000 for six o[censored]s. Guys u are the national carrier. don't bring such shame on yourself by giving such paltry compensation. My ad ice to the top e helons would be to look into matter and compensate me and my family of six members adequately... I am not asking for moon...I hope for early reply...pnrs areH75CN for four members, tkt nos[protected] &[protected] for my elderly parents...pse look into the matter and reply at an early date...