My mother, a senior citizen (73 years) was to travel from new delhi to chicago on aug. 2, 2018 by ai 127. Owing to her old age and frequent cramps that she experiences in her calf muscles, we tried to ensure that she gets sufficient leg-room to stretch her legs by reserving a first row aisle seat (17 h) for her, for which we were charged an extra amount. This reservation of the special seat was done on july 13. To our horror, she was not given the reserved seat during the flight and had to be seated in discomfort for 15 hours. Despite her repeatedly requesting the staff and telling them that we had paid for the seat, she was not entertained. As if it was not enough, the staff did not provide her a feedback/complaint form for lodging a complaint despite her repeatedly asking for it. Travelling all by herself, and not knowing how to handle the situation, this kind of behaviour was no less than a harassment to her. Throughout the journey she had to bear the trauma of being seated uncomfortably and being treated with such disrespect. Such behaviour with a senior citizen is a shame to the company. I appeal for:
1. Apology
2. Refund of the charges paid for the seat
3. Compensation for all the harassment faced by my mother Was this information helpful? | 
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