Air India — Non receipt of Baggage in Time

Address:

Thiruvananthapuram, Kerala

Sub: Non receipt of Baggage
Dear Sir/Madam
I am a frequent flyer of Air India and have traveled from Sharjah(UAE) to Trivandrum on 09th Sept 2016 at 12.05 AM by Air India flight No.AI 968 and reached at Trivandrum at right time of 05.55 AM.As usual, passengers including me were waited for more than 1 hr and till the last over sized baggage comes. Then surprisingly some baggage handling staff (Sats) informed that some of the baggage offloaded at Sharjah International Airport. But they couldn’t give any proper reason for the same. They assured that the baggage will get on the next day by the same flight. As per baggage handling authority’s procedure, they have filled some forms and taken signature also for the non receipt of the baggage. They have assured that they will update the status of the baggage and provide a telephone number to contact them in this regard. But on the next day neither they have informed nor answered my calls for the updated status of my baggage. At last by 4 PM I went directly to baggage authority’s office at Trivandrum airport. But they said that they are helpless in this regard and to wait still the baggage comes from Sharjah. Because as per them they don’t have any authority to ask the reason for the keeping of the baggage at the Sharjah Airport and are forced to do what Air India authority wants to do. But they again assured that will get the baggage tomorrow (11.09.2016).But still now no updated information from their side.
The said baggage of mine contains some necessities and gifts for the festival of the Bakrid (Eid) which will celebrate on tomorrow 12.09.16.
Apart from all this the same baggage may be kept on the hottest climate of Sharjah Airport and the items kept in the carton pack may get damage also. Then,
i) Who will take responsibility for the loss due to the damage of the items?
ii) Who will take the responsibility for the tension suffered by whole family including my kids?
iii) Who will take the responsibility for the spoilage of my limited days of vacation?
Moreover still now nobody can give clarity when I can get the baggage. I am really upset, hopeless and lost my spirit of the short holidays also.