Dear sir,
I booked air ticket from Delhi to Dharamshala for 26 May 2022 for onward journey and return from Dharamshala to Delhi on 29 May 22 at Airindia.in web site for myself and my wife. Passenger name is Dr Ashok Kumar Praharaj and Mrs Sangeeta Praharaj (E ticket no.[protected] &[protected]. Date of booking is 13 April22. PNR no. JD1NY for on ward journey. Both way journey showed confirmed and total amount for onward and return journey was paid for two passengers amounting to Rs 21, 136/- by credit card. Authorization code for payment is 244384. The amount was spent at Air India Ltd.
But in spite of paying for both ways journey I received only confirmed onward journey ticket with PNR no. JD1NY which shows the total amount of Rs 21, 136/- paid and received. Return journey ticket I didn't receive. On contacting Air India customer care and Alliance air customer care nothing happened as they were unable to help and as per Alliance air customer care advice I am contacting you. Please confirm the return ticket and send it to me or refund the return journey fare to me urgently so that ticket can be booked in other airline or cancel all tickets with full refund of Rs 21, 136/-.. Request an urgent action.
Yours sincerely
Dr Ashok Kumar Praharaj
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