Dear Sir / Ma`am
I have booked ticket using Air India portal with Air India with PNR - YZ62G and Ticket Number[protected] & 986 for my parents . The Outbound flight from USA to India was cancelled by Air India due 5G implementation in USA but while refunding Air India deducted Cancellation and No Show Charge from me, and only refunded $ 100 USD against the expected $ 1250 USD
Passenger Name - SHOBHA KUMARI & KAUSHAL KISHORE SHARMA
Date Dep Time From To Flight No. Dep
Terminal Airline
08 Dec 2021 19:10 hrs Patna (PAT) Delhi (DEL) AI 416 Air India
09 Dec 2021 02:25 hrs Delhi (DEL) New York (EWR) AI 105 3 Air India
20 Jan 2022 11:15 hrs New York (EWR) Delhi (DEL) AI 106 B Air India (Cancelled by Air India)
21 Jan 2022 16:45 hrs Delhi (DEL) Patna (PAT) AI 415 3 Air India (Cancelled by Air India)
I have reached out to Air India Customer Care / Call center multiple time but there is no response.
Feedback form number
WB-IEWR[protected] dated Feb 19, 2022
WB-IEWR[protected] dated Feb 01, 2022
Compliant Number[protected] Dated Feb 23, 2022
Follow up call and call back request on Mar 14, 2022 (I was told that I will get a call back in 24 Hrs)
Follow up call request on Mar 17, 2022 request to escalate and spoke to escalation team. Rishabh from Refund team
Spoke to Manshi from customer support on Mar 26, 2022
Total - Ticket Cost - INR 181, 964 ( $ 2, 500)
Refunded only $ 100
Expected Return - $ 1, 250
Please help
Email - [protected]@gmail.com
Cell[protected]
Regards
Nitin
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