Air India — non refund of money even after 3 months

Address:

834009

I had travelled by air india flight no ai 9727 from kolkata to ranchi on 20 dec2019 against ticket no[protected]
Before boarding i requested for additional luggage plan from airindia customer care, against which a link was provided to me on my email. I paid rs 8400 but soon after deduction of amount, i got a call from air that the flight through which i am travelling is a different kind of flight and no extra baggage allowance will be provided.

Customer care executive assured me that amount deducted will be credited in my account in 4 working days.

However it didn't happened. Till now, i had called more than 15 times to customer care executive. Event i have spoken to manager through call forwarding. Each call took more than 40 minutes to check whether any outstanding balance is being shown in my account. Everybody said that amount will be credited in 3-4 days. Everybody said that you will get call from us in one hour that amount had been transferred.
Some said that report for refund was generated but issue was not highlighted, now we have highlighted it.
It has gone past more than two months.
My amount is stuck with you.

You are requested to raise the issue to higher authorities to assist me. I further request to pinpoint the person responsible for this delay, the unconvince caused to me, for harrasing
Customer (As everyone took around 40 minutes to check and still made false promises).

Another request is to reply this mail because i am collecting evidence to take up a case against the service of air india in consumer court. I already have recordings of discussions on the topic i had with your executives. Your reply wil assist me more. Non reply of the mail will be considered again another ignorance by your service providers.

I am repeatedly requesting you to not to play with my time and my hard earned money.