Air India — Non refund of rs 500 for seat selection after 19 months

1.My wife diksha sisodia got her air india flight AI 850 from pune to delhi booked vide pnr no AIBE47399436...Cancellation referenc is Z394L..d refund was received for d same

2.However refund of special seat selection for which rs 500 was paid vide referenc[protected] has not been received even after 19 months of correspondence on d subject

3. Request expedite d airline for d refund.Iam a colonel in d army an i correspond on behalf of my wife diksha sisodia

Col Rajat Batra
Mob no [protected]

Diksha