Air India — non refund of the cancelled flight

I had booked air india flight ai-471 for aug 15, 2019 with pnr number jrh3q, but the same has been cancelled from their side. I asked the airline to initiate my refund amount. The customer care person confirmed that flight is indeed cancelled and that he is initiating the refund from his side and further asked me to drop a mail to [protected]@airinida.in for full amount to be refunded. I dropped the mail several times. The cc person even asked me rate him for his service which i rated nicely in the hope that the money would now be refunded.

Now as i am trying to call the customer care, either the number is not reachable or they are putting me on hold indefinitely. I am trying daily to call them but in vain. I sent several reminder emails to [protected]@airinida.in but have not got any reply.

I am hugely disappointed with air india. I would not stop complaining about them, whatsoever it takes. The flight has been cancelled from their side and by not replying at all or refunding my money, they have shown that they are not willing to hear or help in anyway. I even read a lot of complaints about them recently. Which airlines treats its customers this way?

Anuradha malhotra