Air India — non refund of ticket after cancellation ai9824 from dehradun to pantnagar on 16th august

Address:

Mumbai

• i had booked a flight from mumbai to pantnagar via dehradun for 16th august’2019.
• after reaching the dehradun airport and waiting for 5 hours, i was informed that flight air india flight ai9824 is cancelled due to operational reasons.
• it was told to me on 16th august that the ticket refund will reach my account within 10 working day.
• today when i called customer care of air india, firstly they made me wait for 45 minutes and then asked me to connect with travel agency. Without giving any clarification the customer care agent disconnected the call.
• my ticket number[protected] and pnr is z0q5h. Kindly refund my ticket charges at the earliest.