Air India — Non-refund of ticket charges for cancelled flight.

I booked 2 tickets to travel to Bubaneshwar from Mumbai on Air India Flight AI 669 through yatra.com. s I have been informed the flight is non-operational I cancelled the ticket on 23rd February 2023. In this regard I have sent a mail . But I was advised to contact the agent i.e. Yatra.com. Accordingly I took up the matter with Yatra.com. even after a period of one month I am yet to receive my refund. The enquiries with yatra.com revealed that Air India is showing my ticket as suspended and only if it is opened they shall be able to process my refund. It is therefore, requested that necessary action may be taken to initiate my refund at the earliest.My ticket details are as under.

Name of the Pax : K P Narayanan PNR NO. 6B7PA8 Ticket No.[protected]
Name of the Pax. Mrs.Geetha Narayanan PNR No. 6B7PA8 Ticket No.[protected]


Thanking you,

K P Narayanan