Air India — Non refund to Air India Flight Ticket Amount

Address:

delhi

I have booked air india flight ticket for the route Kolkata-Mumbai, travel date 28-Apr-2021. Unfortunately I could not able to travel on 28-Apr-2021 (high covid times) because my entire family (my husband, 2 sons got covid infected & in home isolation during that 28-Apr-2021) . At this situation, I can't travel to Mumbai because my elder son was also covid infected badly & currently was undergoing treatment. I informed Air India vide email dated 24 April 2021 (attached) but they completely denied my request of refund the ticket price & to consider such serious covid situation in India & globally. Highly arrogant behaviour of Air India staffs. requesting the forum to refund my ticket price ₹4584 (claim amount)+250 online transaction charges. I am a senior citizen & claiming my hard earned money.

attaching:
tickets
email correspondences with Air India

Regards,
Dipali Dhar
Mob. [protected]
email - [protected]@outlook.com