Air India — non - reversal of miles after i was assured of an open ticket by the call centre

Address:	New Delhi, Delhi
Website:	airindia.in

Ref:pg mocav/e/2017/02299 jl0j0 tkt[protected]

I am writing to you yet again regarding this ticket referenced above

Dear sir/ma'am i had booked a ticket for my son from mumbai to chandigarh as per the following details. He could not travel in october as scheduled. When i called up the call center to cancel the ticket i was told that i could use the ticket on any other date within one year without any charge.

When i called up to do that, i was conveniently told that it would not be possible. I would have to cancel the ticket and would not even get my frequent flyer points returned. On being asked why i was coolly told because of a rule change. Traveller rohan kaushik tkt no. 098-[protected] web reference aibe33711487 booking reference jl0j0 i would think that it is logical that any change in policy has to be valid on tickets bought only after the new announcement how can you hoodwink us like that? Is anybody bothered?

I received this mail from air india
Greetings from air india.

As per our records the pnr was cancelled on
21 oct 17 with the remark appended below:

Ms. Sushmita kaushik cld to mk this open tkt

We are processing refund of this ticket rs.1364
This amount will be credited to the card account in 5-6
Working days, as required by the banking authorities.

For reversal of miles we are writing to the concerned unit
To check and write to you directly.

Then i got this mail
With reference to your request for refund of miles against the cancelled ticket[protected].
Effective 1st of nov (Irrespective of the date of issue of the ticket) the miles against award tickets, once revalidated,
Cannot be re-credited. Hence, we regret the miles cannot be re-credited to your account.

I am appealing against the unfairness. I was advised not to cancel the ticket and revert the miles and make it an open ticket for one year. And when i needed to travel it sayscannot be done

Please help

Prof sushmita kaushik
Pgimer, chandigarh