Air India — Not allowed to board AI-941 DT 27/10/22

Hi,

Below are my family travel details from HYD-Riyadh.

AI-941, Dated 27/10/22.

PNR:NALEFM.
TKT NOS: 098-[protected], 95, 96, 97.
TOTAL-4 PAX.

My family was denied boarding because they were not carrying hard copies of insurance.my wide explained check in staff that based on one year insurance submission only we were able to get one year multiple Saudi visit visa.
Staff was rude, arrogant & misbehave with my wife & my 3 children who were travelling for an immediate entrance exam in Riyadh.
Air India must be aware of the policy that it is mandatory to submit insurance for family visit visa in Saudi embassy.
Why were we asked for hardcopy submission of insurance which makes no sense.
Air India must re imburse all the charges of my flight & must terminate the staff who were at check in counter & the duty manager of Air India was not available to adress our concern at the airport.