[Resolved]  Air India — Not getting my refund for the cancelled ticket since July 2020

I had booked a flight with Air India for travel in July 2020, Toronto to Mumbai Return ticket. Because of the pandemic, ticket got cancelled, but I have not received the refund. Its been almost one and half year. I have been patiently waiting for the refund and had a faith that Air India will refund that. But after calling the call centers twice a week and following up several times, I have not received any response on the refund. Its $1498.36 which is quite a big amount for me. I have not expected this kind of issue while booking with Air India. I am expecting the very basic thing that is getting my own money refunded, I never thought I have to struggle to get my own money back.