[Resolved]  Air India — Not getting refund and insulting

I have canceled my ticket[protected] which I booked from airindia website and submitted the feedback form twice to get the refund. I have called the customer service team more than 15 times. It’s been more than a month I am waiting for my refund and still, I haven’t got my money back. I am always told to wait for a few more days on each and every call and the customer care team is giving false assurances. Once one of their team members told me to wait for 4 hours and I would get a call back from their so-called “backend team” and guess what they never called me back. I had been waiting for their call for the whole 4 hours canceling all my appointments and meetings and no one had called me back. I was extremely furious about this rude and insulting behavior of the customer team and I contacted them again and a lady told me to wait 1 more hour to get a callback and she assured me that if no one had called me she would call me to give the reason behind the delayed refund.

I waited again hoping at least she would call me. I should say this .. that waiting was worthless and no one contacted me. And today I called them again. They said me to wait in the call while they transfer the call to their concerned team and I waited almost 1 hour and the call was simply disconnected by them without saying a single word. I called them again and when I explained my case she just suddenly went silent and not replied me back. The worst customer care I ever experienced in my entire life giving false assurances and rude behavior to the customers. I think they are stealing the money. This is what I can conclude by this behavior. No more words to say.