Air India — not providing surface transport

Dear sir, i mr. Veerendra kumar verma has booked a flight from delhi to shillong via kolkata (Ticket no. 098-[protected]) and date of journey is 10.12.2017. Due to cancellation of flight from kolkata to shillong the ai counter delhi has booked direct flight from delhi to guwahati (Ai-889) without providing transport from guwahati to shillong. Earlier ai were providing the transport facilities on cancellation but now despite repeated request they denied and said to take the refund and go by any other airlines. Sir, being a govt servent it is mandatory for us to travel by ai. Now i have to pay rs.2000 for the journey from guwahati to shillong.in this regard, it is requested to you to kindly look into it.

With regards,

V k verma
Applicant