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Air India — not providing the service purchased

This is with reference to a purchase of airline service for prereserved seat assignment for trip confirmation number j3cfq. Rs 2779.00 were deducted however on reaching airport we were informed that there records are not updated and instead of preassigned seat 11c, 33g was printed on the boarding pass.

Could you please look into this and process the refund accordingly.
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Complaint Status


[Jan 29, 2019] Air India customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: ShareTweet

Comments

I purchased a business class ticket from SFO to BLR and I cancelled within 24 hrs. Despite my repeated emails to the commerce email id, I haven't received a single response from them since 7 days. THIS IS A SCAM. THEY GENERATED REVENUE BY CHEATING PEOPLE. SHAME ON AIR INDIA. I WILL NEVER EVER BOOK AIR INDIA EVEN IF IT IS AN EMERGENCY.
Venkat Gopalakrishnan's reply, Jan 30, 2019
UPDATE - AIR INDIA SERVES CRUNCHY COCKROACHES FOR INTERNATIONAL MEALS. WORST AIRLINER IN THE WORLD. THEY SHOULD DISSOLVE THIS COMPANY AS THEY ARE BANKRUPT ALREADY

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    Air India
    Customer Care Service
    Customer satisfaction rating
    13%
    Complaints
    1790
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    Air India Phone
    +91 11 2462 4075 [Helpdesk]
    +91 22 2581 8515
    +44 207 760 3290 [UK]
    Air India Address
    Marine Drive, Nariman Point, Mumbai, Maharashtra, India - 400021
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