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[Resolved]  Air India — Not received refund.

Dear Sir,
I booked international air tickets through AIR INDIA online and made a payment through my credit card on 24.03.2020 due to lockdown AIR INDIA canceled a flight so I applied for refund.
As I talk with AIR INDIA customer care telephonically they advise me that I have to contact the bank for a refund and the bank team will be in contact with AIR INDIA chargeback team for refund. They give me a transaction ID against every ticket. Detail
given below.
PERSON NAME TICKET NO. TRANSACTION ID
BIKRAMJEET SINGH BUTTAR[protected]A714395F7C
JAGPREET KAUR BUTTAR[protected]A714395F89
EKAMJEET KAUR BUTTAR[protected]A714395F7S
SNEHPREET KAUR BUTTAR[protected]A714395F8K
I also received the following mail from AIR INDIA in which they give a date of refund initiated on 07.10.2020 but till date i am not received.
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Mar 13, 2021
Complaint marked as Resolved 
I am not received my refund from Air India. till date 13.03.2021
Mar 13, 2021

Complaint Status

Air India customer support has been notified about the posted complaint.
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    Air India
    Customer Care Service
    Customer satisfaction rating
    12%
    Complaints
    2002
    Pending
    0
    Resolved
    235
    Air India Phone
    +91 11 2462 4075 [Helpdesk]
    +91 22 2581 8515
    +44 207 760 3290 [UK]
    Air India Address
    Marine Drive, Nariman Point, Mumbai, Maharashtra, India - 400021
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