I would like to bring to your notice that I had been off boarded Air India Flight number AI912 on 22/05/2022. The flight was scheduled at 5:00 AM to take off from Dubai (DXB) airport to Mumbai and I also had a connecting flight AI442 to Aurangabad (IXU) from Mumbai that was scheduled at 3:25 PM.
The weight of my cabin luggage was 14 kgs wherein only 8 was allowed. I was ready to make the payment of AED 170 that they were charging for 6 kgs excess baggage, but I did not have any cash on me and my credit and debit cards were declined as well. I tried to convince the Airline Marshal that I will make the payment once we land in Mumbai and to provide a link that I can make the payment on or if they could provide any other mode of payment to me. The Airline Marshall gave me a chance to withdraw cash, but as the card payments were getting declined, I could not even withdraw cash.
I pleaded the Airline Marshall to let me go as my parents were unwell, but he did not listen and off boarded me issuing a letter that I was unable to make payment. I am unable to leave Dubai for a few days now as I do not have sufficient funds because of this episode.
I would like Air India to make some provisions for people who are helpless like me to either make payments online, if they are unable to make payments via cash/debit/credit cards.
Also, if you could provide some kind of reimbursement, that would be appreciated. Was this information helpful? | 
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