Air India — online payment captured by air india without issuing a ticket

Address:

8 squares jean baptiste lulli, 93110

Dear Sir/Madam,

On 7 December 2019, I tried to purchase an Air ticket from your website (Air India), using my Credit Card on behalf of my friend (Mr. Nadeem KHAN) who was to travel to Delhi from Paris. I tried one time to pay the amount and then Display shows “Sorry there has been an error with your request (I have attached the screenshot). Then I tried with my friend’s Credit card two times but the same problem occurred. We thought there is a problem with Air India website

After I tried with another website in France called “Mister fly” (https://www.misterfly.com/) and where we were able to issue the ticket successfully and the Ticket was sent to my e-mail next minute. I have attached that air ticket for your references.

On Tuesday when I checked my bank account, I noticed that you have deducted EUR 747 and from my friend’s account you have captured the amounts of EUR 1449.46 (747.23+702.23) with extra charges of EUR 41.14 (21.18+19, 96) (Screenshots are attached).

I wonder how Air India has done these transactions without sending a ticket or notification. Then I called Air India France office. The person, to whom I spoke, was wondered by the incident. She gave this email to send my request to get the money you have captured several times under same person’s (same passenger) name without delivering a single air ticket. My friend and I manage our bank accounts balancing our monthly expenses (electricity bills, loan payments house rental etc). Since this is a big amount for us, we have faced some financial difficulties such as overdraft charges for loan arears.

I hereby request from you to refund the amounts which you have charged without providing a service (Air tickets).

Thanking You in Advance

Kalpani Gallage