[Resolved]  Air India — online ticket booking: money debited from credit card but no ticket issued

Address:

T-6/503 , Orchard County, Ansal API, Sector 115 (Near Sante Majra), 140307

Respected sir/madam,
I am an indian citizen living in australia. I have my property in mohali (Punjab). Every year i visit india.

I tried to book a ticket online on[protected] on air india website www.airindia.in. this booking was from sydney to delhi on[protected] and from delhi to sydney on[protected] for one adults.

I made online payment on airindia.in website by my australian gem visa credit card ending *711. The payment of aud$ 1117.28 was immediately deducted from my credit card (Receipt attached). But i did not get any ticket.

When i contacted air india customer care then they told me that the ticket (Pnr no. Ygktn) failed to generate and the ticket was automatically cancelled (File attached).
Air india customer care suggested to file an email application to ecommerce for refund.
I emailed to “[protected]@airindia.in” that my total amount of aud$1117.28 should be immediately refunded to my gem visa credit card as no ticket has been issued to me.

I got reply from them that air india has not received any payment. But when i called my credit card company they said the amount of aud$ 1117.28 has been credited to air india account on[protected]. An amount of aud$ 33.52 has been also deducted from my as international transaction fee.
I continuously tried for many day to call ecommerce helpline number +[protected] and +[protected]. But they do not attend any call.

Please help me to get my money (Aud$ 1117.28 + aud$ 33.52) back.
Thanks