Air India — online ticket purchase//ticket not yet issued/ cash debited

Soji 333

Address:	AIR INDIA LTD, Mumbai City, Maharashtra
Website:	[email protected]

Date of the incident:04-MAR-2020
client name: AIR INDIA LTD

On the above mentioned date i purchase a ticket from air india website and on the last interface they ask for the payment, i fill my card details and they deducted 611 SAR from my account and i did not get any PNR number or ticket from their website, I contacted customer care several times and inform my problem they gave us the PNR NO : HN0B1 and they said these PNR is cancelled you get the full refund amount within 7 working days (full refund means ticket not yet issued)

I already contacted ecommerce department for the refund, now they said my money not yet credited their account, how come i dont know, i have a statement in my bank and its shows clearly AIR INDIA LTD debited 611 SAR.

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Air India customer support has been notified about the posted complaint.

Mar 12, 2020

Updated by Soji 333 On the above mentioned date i purchase a ticket from air india website and on the last interface they ask for the payment, i fill my card details and they deducted 611 SAR from my account and i did not get any PNR number or ticket from their website, I contacted customer care several times and inform my problem they gave us the PNR NO : HN0B1 and they said these PNR is cancelled you get the full refund amount within 7 working days (full refund means ticket not yet issued)

I already contacted ecommerce department for the refund, now they said my money not yet credited their account, how come i dont know, i have a statement in my bank and its shows clearly AIR INDIA LTD debited 611 SAR.

Traveller Name: Suleman Arif
Travelling date: 8th March 2020 from Riyadh to Lucknow AI922(VIA MUMBAI)