Air India — Onward travel was not provided as confirmed

Address:

B30 1RG

Our flight (AI333) ON 28th October was delayed by 2 hours which meant we would of missed our connecting flight (AI113) in New Delhi so it was decided that you would transfer us onto Thai Airlines which flew into Heathrow and arrange onward travel to Birmingham as this was where we was originally meant to fly into under (AI333).

After sitting around at Bangkok airport from 8.00am until 2.00pm we finally arrived at Heathrow Airport at 8.00pm Friday, 28th October only to find that no-one was there from Air India to arrange our onward journey to Birmingham.

We then had to organise our own transport via National Express Coach which cost us £36.00 each, £72.00 in total.

I do not feel this is acceptable.

Firstly our flights purchased with yourselves were return flights to Birmingham, had you not had delays or transferred us onto another airline we would have been home at 6.00pm but instead after having to catch a coach from Heathrow to Birmingham we did not arrive home until 1.30am on Saturday, 29th October 2016.

I am totally disgusted that you left two girls stranded in Heathrow airport when you Account Manager in Bangkok assured us a representative would be there to meet us and onward travel to Birmingham would be arranged.

We would therefore like full reimbursement of our Coach fare totalling £72.00 and some form of compensation for the delays and not getting home until 1.30am on the 29th October when in fact we should have been home at 6.00pm on the 28th October 2016 as we paid for.

My contact details are:

Sarah Broom
[protected]@blazesigns.co.uk
[protected]